• Confidentiality: myTaxpal agrees to maintain the confidentiality of all information provided by the user in relation to their income tax appeal, ensuring that sensitive financial and personal data remains secure.

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• Expertise: myTaxpal commits to providing expert assistance and representation in income tax appeal cases, utilizing its knowledge and experience in tax law.

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• Timely Filing: myTaxpal will ensure that all appeals are filed within the prescribed time limits to avoid the risk of dismissal due to missed deadlines.

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• Transparent Pricing: myTaxpal will provide the user with a clear breakdown of fees and charges for their services, ensuring transparency in pricing.

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• Progress Updates: myTaxpal will regularly update the user on the progress of their income tax appeal, keeping them informed about any developments in their case.

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• Client-Centered Approach: myTaxpal will tailor its services to meet the specific needs and goals of the user, with a client-centered approach to ensure the best possible outcome.

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• Negotiation and Settlement: myTaxpal may engage in negotiations with tax authorities to seek a settlement or resolution that is favorable to the user, potentially avoiding lengthy litigation.

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• Legal Representation: If necessary, myTaxpal will provide legal representation during appeal proceedings, presenting the user’s case effectively to the authorities.

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• Responsiveness: myTaxpal will be responsive to the user’s queries and concerns, providing dedicated support throughout the appeal process.

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• Professionalism: myTaxpal will conduct all dealings with the user and tax authorities with the highest level of professionalism, aiming to secure the best possible result for the user’s appeal.

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• Payment Terms: myTaxpal will outline the payment terms, including the schedule and method of payment for its services.

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• Termination: Both the user and myTaxpal have the right to terminate the engagement if certain conditions are not met or if either party believes that it is in their best interest to do so.

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• Retainer Fee: myTaxpal may require an upfront retainer fee from the client to secure its services, and this fee may not be refundable.

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• Engagement Duration: myTaxpal may specify a minimum engagement duration, and the client may be bound by this commitment.

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• Discretionary Appeals: myTaxpal may have the discretion to determine whether to file an appeal on behalf of the client, based on the merits of the case and its professional judgment.

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• Third-Party Costs: If third-party experts or services are required during the appeal process (e.g., expert witnesses or consultants), the client may be responsible for these additional costs.

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• Conflict of Interest: myTaxpal may represent multiple clients, and in some cases, there may be conflicts of interest that require myTaxpal to prioritize one client over another.

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• Limited Liability: myTaxpal may limit its liability in case of errors, omissions, or unfavorable outcomes in the appeal, potentially capping the extent of compensation the client can claim.

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• Termination for Non-Payment: myTaxpal may reserve the right to terminate its services if the client fails to make timely payments as per the agreed-upon payment terms.

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• Scope of Engagement: myTaxpal may specify the exact scope of its engagement, and any services outside of this scope may incur additional charges.

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• No Guaranteed Outcomes: myTaxpal may explicitly state that there are no guarantees of specific outcomes in the appeal, and the final decision rests with the tax authorities or legal entities.

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• Changes to Terms: myTaxpal may have the discretion to make changes to the terms and conditions of the engagement, with notice provided to the client.

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• Record Retention: myTaxpal may retain records related to the client’s case for a specified duration, even after the engagement is concluded.

• Withdrawal of Services: myTaxpal may withdraw its services if it believes that the client’s case lacks merit or if the client fails to cooperate with reasonable requests during the appeal process.

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• Limited Liability for Errors and Omissions: myTaxpal’s liability for errors, omissions, or inaccuracies in handling the notice will be limited to the extent permitted by applicable laws and regulations. The client acknowledges that the outcome of tax matters is subject to various factors, and myTaxpal cannot guarantee a specific result.

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• Indemnification: The client agrees to indemnify and hold myTaxpal harmless from any claims, losses, damages, or liabilities arising out of the client’s failure to provide accurate information, non-cooperation, or any actions or decisions made by the client that may affect the handling of the notice.

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• Limitation of Claims: Any claims against myTaxpal must be made within the timeframe specified in the engagement agreement. Failure to make a claim within this timeframe may result in the forfeiture of the client’s right to pursue such claims.

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• Exclusion of Consequential Damages: myTaxpal shall not be liable for any consequential, incidental, or special damages arising from the handling of the notice, including but not limited to lost profits, business interruption, or reputational harm.

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• Force Majeure: myTaxpal shall not be held liable for any delays or failures in performance due to circumstances beyond its control, such as acts of nature, government actions, or unforeseen events.

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• Professional Standards: myTaxpal will conduct its services in accordance with applicable professional standards and ethics. However, the client acknowledges that the tax landscape is subject to change, and myTaxpal’s advice and actions are based on the information and regulations available at the time of handling the notice.